Abstract: Lean Six Sigma is a method for solving specific problems surrounding the three limitations of quality: delay, defects and deviation. From a health-care perspective this means patient flow, turnaround times, medication errors, blood stream infections, etc. It’s easy to apply Lean Six Sigma principles to health care and this presentation will focus on how to apply these principles in different settings.
Learning Objectives:
1. Use Post-it Notes to eliminate unnecessary delays and patient/clinician movement by 50 to 90 percent.
2. Use Excel PivotTables to analyze medical mistakes, medication errors, adverse events and denied claims.
3. Use control charts, Pareto charts and Ishikawa diagrams to eliminate mistakes and errors to optimize patient safety.
1 contact hour: MM, E, D, P 0262-9999-12-004-L04-P (A)
